Privacy Policy

At UrbanLab DeSoto Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or communicate with us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property location and details about your concrete project
• Payment information when you engage our services
• Photos of your property that you share with us
• Communication preferences and feedback

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and estimates for your concrete projects
• To schedule and complete concrete services
• To communicate with you about your project, appointments, and service updates
• To process payments and maintain financial records
• To improve our services and customer experience
• To send you marketing communications if you have opted in
• To comply with legal obligations and protect our rights

We do not sell your personal information to third parties.

Information Sharing

We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors who handle transaction processing
• Suppliers and subcontractors who help complete your project
• Professional advisors such as lawyers and accountants
• Service providers who help with marketing, website hosting, and communications

These third parties are obligated to protect your information and only use it for the purposes we specify.

We may also disclose your information if required by law or to protect our rights, safety, or property.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Opt-out: You can unsubscribe from marketing communications at any time
• Data portability: You can request your data in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project records are typically maintained for several years for warranty purposes and legal compliance.

When your information is no longer needed, we will securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

UrbanLab DeSoto Concrete

719 Hampton Rd #503, DeSoto, TX 75115

Phone: (214) 286-6339

Email: info@desotoconcreteworks.com

We will respond to your inquiry as promptly as possible.